Christmas is approaching, and widower Albert Brigthorpe, a man in his seventies, finds himself chasing after a group of teenagers who have stolen from his sweetshop. He quickly realises that he is too old to chase them down, prompting him to evaluate his life, which doesn't give him the results he hoped. For 50 years, he's run a corner shop in a residential northern English town but feels like he's wasted his life. His daughter, Tricia, is on hand to try and convince him otherwise.
A series of customers enter his shop over the next half an hour, like the three Christmas ghosts on A Christmas Carol. An older customer, Mrs Moran, a young mother, Mrs Ralston, her shy daughter, Emily, and an old mate, Ken, from the British Legion, all convey their reliance in different ways to Albert. Without being deliberate, they let him know that he has an essential place in the community and he's a good guy whose worth is greater than he could imagine. With the help of Tricia, he begins to see himself through the eyes of others and finally understands what a rich life he's led and how important he is to his family and the community he serves. And with that comes redemption.